Terms & Conditions - Puppy Geek
HOW ARE CONSULTATIONS DELIVERED?
Online only via Zoom
TECHNICAL ISSUES
We fully appreciate that there may be technical issues (on both sides) & we will assist where we can & also be accommodating where there are problems
BOOKING
Payment is taken at the time of your booking & you will receive an auto-receipt that payment has been successful (this may go to junk/spam).
CANCELLATIONS
If you need to cancel a session, please let us know ASAP. Cancellations made later than 48h prior to a booked session will not be refunded
SESSIONS
Sessions will start promptly at the scheduled time. If you are not available at the scheduled time, an attempt to connect will be made for up to 5 mins post start time - if no connection is made/there is a 'no show', the session will be cancelled & there will be no refund
DURATION OF SESSIONS
Session duration is clearly indicated at booking, either 30mins or 1hr. This is a maximum duration and a session may end sooner than the specified time but will not overrun
MARKETING & PRIVACY
Photographs, verbal & written feedback may be used for marketing purposes via social media - if you are not happy with this, please let us know
MAKING THE MOST OF YOUR SESSION
It is always advised to think about all the questions you'd like to ask prior to your session or even write a list, this way you can make the most of your time & avoid your mind going blank!